Backrest for byACRE Carbon Ultralight Rollator Compact

 

At Trinity Home Medical Supplies, we strive to deliver your mobility and accessibility products quickly, safely, and reliably. Please read the following information to understand how your order will be processed and delivered.

1. Order Processing

• Orders are typically processed within 1–2 business days after payment is confirmed.
• Orders placed on weekends or holidays will be processed the next business day.
• You will receive an email confirmation once your order has been processed.

2. Shipping Methods & Delivery Times

• We use reputable carriers to ensure safe delivery of your items.
• Standard delivery within Ontario usually takes 2–5 business days.
• Delivery times for other provinces may vary from 3–10 business days, depending on location and carrier.
• Please note that delivery times are estimates and are not guaranteed.

3. Shipping Costs

• Shipping fees are calculated at checkout based on your location, order size, and weight.
• Free shipping promotions may apply to certain orders or products, as indicated on our website.
  

4. Order Tracking

• Once your order is shipped, you will receive a tracking number by email.
• You can use this number to monitor your shipment until it arrives.

5. Risk of Loss 

• Risk of loss passes to the customer upon delivery to the carrier.
• Trinity is not responsible for delays or lost shipments caused by the carrier.
  

6. Shipping Restrictions

• At this time, we only ship within Canada.
  
• Certain products may have specific shipping restrictions due to size or safety regulations.
  

7. Damaged or Missing Items

Please inspect your order upon arrival. If any items are damaged or missing, contact us immediately at:

• Email: info@trinitymed.ca
• Phone: (289) 835 3228

We will work with you to resolve the issue promptly, including replacement or refund where appropriate.

 

At Trinity Home Medical Supplies, we stand behind the quality and reliability of the mobility and accessibility products we sell. This policy outlines your warranty rights and repair options.

1. Manufacturer Warranty

• Most products sold by Trinity come with a manufacturer’s warranty, which covers defects in materials and workmanship.
• Warranty duration varies by product and manufacturer; please refer to the product documentation or packaging for specific details.
• Warranty coverage does not include normal wear and tear, misuse, accidental damage, or modifications.
  

2. Reporting a Warranty Issue

• If a product is defective, please contact us as soon as possible at:
  • Email: info@trinitymed.ca
  • Phone: (289) 835 3228
• Provide your order number, product details, and description of the issue.
• We will guide you on the next steps, including repair, replacement, or return to the manufacturer.
  

3. Repairs & Service

• Trinity offers support for repairs covered under the manufacturer's warranty.
• For products not under warranty, repair services may be available for a fee.
• We recommend using authorized service providers to avoid voiding the warranty.
  

4. Replacement & Refunds

• If a defective product cannot be repaired, we will work with you to provide a replacement or a refund, subject to the manufacturer’s warranty terms.
• Shipping costs for warranty claims are typically covered if the defect is confirmed, unless otherwise specified.
  

5. Limitations

• Trinity is not responsible for damages caused by improper use, accidents, or unauthorized modifications.
• Warranty and repair services are limited to products purchased directly from Trinity or authorized distributors.
  

6. Contact Us

For any questions regarding warranties or repairs, please contact us at:

• Email: info@trinitymed.ca
• Phone: (289) 835 3228
• Address: 9-504 Iroquois Shore Rd, Oakville, ON, L6H 3K4