Shipping
We offer fast and reliable shipping options to ensure your order.
Returns & Refunds
Shop confidently with our clear, simple, and hassle-free returns policy.
Secure Payment
Safe, secure, and trusted payment methods for your peace of mind.
Warranty
Quality assured with our reliable limited warranty on select products.
Track Order
Stay updated on your order's journey from our warehouse to your door.
Frequently Asked Questions
Orders & Purchases
Do I need a prescription to purchase mobility products?
Do I need a prescription to purchase mobility products?
Some products require a prescription from an occupational therapist or physical therapist, while others can be purchased directly. Check the product page for details.
Do you offer installation services?
Do you offer installation services?
Yes, we offer professional delivery and installation for all our products across the Greater Toronto Area.
Can I get financing for mobility equipment?
Can I get financing for mobility equipment?
Yes, we offer flexible financing options and work with various funding programs to make our products more affordable.
Do you provide service and maintenance?
Do you provide service and maintenance?
Our team offers full repair and maintenance services for all products we sell, including scheduled maintenance plans.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Can you help with insurance or government funding paperwork?
Can you help with insurance or government funding paperwork?
Yes, our team can provide invoices, quotes, and supporting documentation required for insurance claims or provincial funding programs. Contact us for assistance.
Do you offer product demonstrations or consultations?
Do you offer product demonstrations or consultations?
Absolutely. We offer free in-showroom demonstrations and in-home consultations to ensure you choose the right solution for your needs.
Returns & Exchange
What is the warranty on your products?
What is the warranty on your products?
Most of our products come with a 1-year manufacturer's warranty, with extended coverage available for select items.
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does delivery usually take?
How long does delivery usually take?
Most in-stock items are delivered within 1-2 business days across the Greater Toronto Area. Custom orders or specialty products may take 2–3 weeks.
Can I track my order?
Can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.