Rental Policy

 

1. Rental Eligibility

• A valid government-issued photo ID is required for all rentals.
• The renter must be 18 years or older.
• A credit card is required to secure the rental and any potential damages.
• Items that are not eligible for return include the following:
  • Power Wheelchairs and Scooters
  • Beds, Mattresses and Pillows
  • Lift Chairs / Recliners
  • Manual Wheelchairs
  • Bathroom Safety Equipment
  • Braces and Compression Therapy
  • Custom products
    Special order items: products not kept in regular stock and purchased specifically at the customer’s request.
    

2. Rental Period

• Rental charges begin on the date the equipment is picked up or delivered.
• Rental periods are available daily, weekly, or monthly.
• Early returns are accepted, but no refunds are issued for unused rental days.
  

3. Payment Terms

• Full payment for the selected rental period is due at the time of pickup or delivery.
• Extensions must be arranged before the rental period expires.
• If the renter keeps the equipment beyond the agreed period, additional rental fees will automatically apply.

4. Security Deposit

• A refundable security deposit may be required, depending on the equipment type.
• Deposits are refunded once the equipment is returned in clean, undamaged, and fully functional condition.
  

5. Delivery & Pickup

• Delivery and pickup services are available within the GTA for an additional fee.
• Delivery fees are non-refundable once the service has been completed.
• The renter is responsible for ensuring safe access for delivery personnel.
  

6. Equipment Condition & Responsibility

• All equipment is inspected, sanitized, and tested before rental.
• The renter is responsible for proper use of the equipment, keeping it clean, and preventing damage, loss, or theft.
• The renter must not modify, disassemble, or repair the equipment.
  

7. Damage, Loss, or Theft

• The renter is financially responsible for damage caused by misuse or neglect, missing parts, or lost/stolen equipment.
• Trinity Med will assess repair or replacement costs and charge the renter accordingly.
  

8. Equipment Malfunction

• If equipment malfunctions due to normal use, Trinity Med will repair it, replace it, or refund the unused portion of the rental.
• This does not apply to damage caused by misuse or improper handling.
  

9. Cleanliness & Sanitation

• Equipment must be returned in reasonably clean condition.
• Excessive dirt, stains, or contamination may result in a cleaning fee.
  

10. Cancellation Policy

• Cancellations made before pickup or delivery are fully refundable.
• Cancellations made after delivery are non-refundable.
• Special-order rental items may be subject to a cancellation fee.
  

11. Liability

• Trinity Med is not responsible for injuries, accidents, or damages resulting from improper use of the equipment.
• The renter agrees to use the equipment as intended and follow all safety instructions.
  

12. Return Policy

• Equipment must be returned to Trinity Med during business hours.
  
• Late returns will incur additional rental charges.
  Equipment must be returned to the same location unless otherwise arranged.
  

13. Acceptance of Terms

By signing the rental agreement or completing a rental transaction, the renter acknowledges and agrees to all terms outlined in this policy.

14. Contact Us

For any questions regarding the rental policy, please contact us at:

• Email: info@trinitymed.ca
• Phone: (289) 835 3228
• Address: 9-504 Iroquois Shore Rd, Oakville, ON, L6H 3K4