Terms of service

1. General

Trinity Home Medical Supplies (“Trinity,” “we,” “us,” or “our”) provides mobility and accessibility products to customers in accordance with these Terms. By placing an order or using our Services, you confirm that you are legally capable of entering into a binding agreement.

2. Orders and Payment

• All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product description.
• Payment must be completed at the time of order through our secure checkout system. We accept major credit cards and approved payment processors.
• Prices, promotions, and product availability are subject to change without notice.

3. Shipping and Delivery

• Trinity will make reasonable efforts to deliver products in accordance with the estimated timelines. Delivery dates are not guaranteed.
• Shipping costs, where applicable, are calculated at checkout.
• Risk of loss passes to the customer upon delivery to the carrier.

4. Returns and Refunds

• Returns are accepted in accordance with our Return Policy.
• Products must be returned in their original packaging and condition unless damaged or defective.
• Refunds will be issued according to the method of payment used for purchase.
  

5. Product Information

• Trinity strives to provide accurate product descriptions, images, and pricing.
• We do not guarantee that the content on our website is error-free or complete. Customers should confirm product details before purchase.

6. User Responsibilities

• You agree to provide accurate, complete, and current information when creating an account, placing orders, or contacting us.
• You are responsible for maintaining the confidentiality of account information and passwords.

7. Intellectual Property

• All content on this website, including text, images, logos, and designs, is the property of Trinity or its licensors and is protected by copyright and other intellectual property laws.
• You may not use, reproduce, or distribute any content without express written permission.

8. Limitation of Liability

• Trinity is not liable for indirect, incidental, or consequential damages arising from the use of our Services or products, except where prohibited by law.
• Our total liability is limited to the amount paid by you for the product or service in question.

9. Privacy

Your use of our Services is also governed by our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes will be resolved in the courts of Ontario.

11. Changes to Terms

Trinity may update these Terms and Conditions from time to time. Updated terms will be posted on our website with a revised “Last Updated” date. Continued use of our Services constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us at:

• Email: info@trinitymed.ca
• Address: Trinity Home Medical Supplies, 9-504 Iroquois Shore Rd, Oakville, ON, L6H 3K4