Privacy policy
Last updated: November 27, 2025
Introduction
Trinity Home Medical Supplies (“Trinity,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information in a responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, place an order, or otherwise interact with us.
1. Information We Collect
We collect different types of information depending on how you use our site:
- Personal Information You Provide: When you place an order, create an account, or contact us, we may collect your name, email address, shipping and billing address, phone number, and other information necessary to process your order.
- Payment Information: Payment details are processed securely using third-party payment processors. We do not store full credit card information on our servers.
- Usage Information: We collect usage data such as your IP address, browser type, pages visited, and time spent on our site (via cookies or similar tracking technologies).
- Communications: If you sign up for our newsletter or marketing communications, we collect your email preferences. When you correspond with us (for example, via email or chat), we keep a record of that communication.
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders, including shipping and returns.
- To communicate with you about your orders, account, and customer support.
- To send you marketing and promotional materials (only when you have opted in), such as newsletters and special offers.
- To improve our website and customer experience through analytics.
- To comply with legal obligations, enforce our policies, and protect our rights.
3. Cookies and Tracking Technologies
Our partners and we use cookies, web beacons, tags, and similar tracking technologies to track activity on our site and store certain information. These tools help us:
- Remember your preferences (like language or items in your cart)
- Understand how you use our website and improve its functionality
- Provide analytics via third-party services
You can disable cookies in your browser settings, but please note that doing so may limit some features of our site.
4. Disclosure of Your Information
We do not sell your personal information to third parties. However, we may share your data in the following cases:
- Service Providers: We share information with third-party vendors who help us operate our business (e.g., payment processors, shipping companies, email service providers).
- Legal Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with a legal obligation, protect our rights, or ensure the safety of others.
5. Data Security
We use reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. For example, we use encryption and secure servers. However, no method of data transmission or storage is completely secure, so we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as needed to:
- Provide the services you requested
- Comply with legal obligations
- Resolve disputes and enforce our agreements
After that, we securely delete, anonymize, or aggregate the information.
7. Your Rights
Under applicable Canadian privacy laws (e.g., PIPEDA), you have the right to:
- Access the personal information we hold about you
- Request corrections to any inaccurate or incomplete information
- Withdraw your consent for certain types of processing (where applicable)
- Request the deletion of your personal data (subject to legal and business requirements)
To exercise these rights, please contact us via the details below.
8. International Transfers
If we transfer your personal data outside of Canada (for example, to servers or service providers in other countries), we will ensure that appropriate safeguards are in place to protect your information.
9. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our business or legal requirements. When we do, we will post the new policy on this page with a revised “Last updated” date. We encourage you to review this page periodically.
10. Contact Us
If you have questions about this Privacy Policy, or wish to make a request related to your personal information, please contact us at:
- Email: info@trinitymed.ca
- Address: Trinity Home Medical Supplies, 9-504 Iroquois Shore Rd, Oakville, ON, L6H 3K4