Warranty & Repairs

 

At Trinity Home Medical Supplies, we stand behind the quality and reliability of the mobility and accessibility products we sell. This policy outlines your warranty rights and repair options.

1. Manufacturer Warranty

• Most products sold by Trinity come with a manufacturer’s warranty, which covers defects in materials and workmanship.
• Warranty duration varies by product and manufacturer; please refer to the product documentation or packaging for specific details.
• Warranty coverage does not include normal wear and tear, misuse, accidental damage, or modifications.
  

2. Reporting a Warranty Issue

• If a product is defective, please contact us as soon as possible at:
  • Email: info@trinitymed.ca
  • Phone: (289) 835 3228
• Provide your order number, product details, and description of the issue.
• We will guide you on the next steps, including repair, replacement, or return to the manufacturer.
  

3. Repairs & Service

• Trinity offers support for repairs covered under the manufacturer's warranty.
• For products not under warranty, repair services may be available for a fee.
• We recommend using authorized service providers to avoid voiding the warranty.
  

4. Replacement & Refunds

• If a defective product cannot be repaired, we will work with you to provide a replacement or a refund, subject to the manufacturer’s warranty terms.
• Shipping costs for warranty claims are typically covered if the defect is confirmed, unless otherwise specified.
  

5. Limitations

• Trinity is not responsible for damages caused by improper use, accidents, or unauthorized modifications.
• Warranty and repair services are limited to products purchased directly from Trinity or authorized distributors.
  

6. Contact Us

For any questions regarding warranties or repairs, please contact us at:

• Email: info@trinitymed.ca
• Phone: (289) 835 3228
• Address: 9-504 Iroquois Shore Rd, Oakville, ON, L6H 3K4